Táimid ag lorg comhairleoirí seirbhíse do comhlacht neamhrialtasach le seirbhíse Gaeilge a chuir ar fáil dá custaiméirí. Is ról ar bhonn lánaimseartha, buan é. Tugtar roghanna oibre hibrideach agus oibre ón bhaile chun freastal ort.
Má roghnaíonn tú oibriú hibrideach, beidh ort 3 lá sa tseachtain a chaitheamh inár n-oifig i gCathair Corcaigh. Beidh tú ag obair 40 uair sa tseachtain, ó Luan go Domhnach, le patrúin aistrithe idir 8am agus 8pm.
Teideal an Post:
Comhairleoir Seirbhíse do Chustaiméirí Gaeilge
Cur síos ar an Post:
Cad a bheidh tú ag déanamh:
- Soláthar taithí den scoth do chustaiméirí trí sheirbhís dírithe ar an gcustaiméir, ag bainistiú aon ghearáin go sásúil.
- Déanamh cinnte go gcomhlíonfar spriocanna seirbhíse laethúla, ag déileáil le gach fiosrúchán agus iarratas go tráthúil, go gairmiúil agus go comhsheasmhach.
- Iontráil sonraí go cruinn ar na córais ábhartha.
- Freagairt do gach teagmháil ó chustaiméirí inmheánacha agus seachtracha trí na cainéil ar fáil.
Cad atá á lorg againn:
Cainteoir líofa Gaeilge.
Scileanna seirbhíse do chustaiméirí den scoth – le cumas cumarsáide soiléir agus éifeachtach.
Scileanna cumarsáide béil agus scríofa éifeachtacha,i mBéarla agus i nGaeilge.
Scileanna idirphearsanta agus eagraíochtúla den scoth.
Scileanna iontrála sonraí agus ríomhaireachta den scoth.
Cad atá i gceist duitse:
- 22 lá saoire bliantúil agus an deis laethanta saoire breise a cheannach.
- Pinsean comhoiriúnaithe ón gcuideachta, árachas saoil, scéim Cycle2Work, 15 seachtainí saoire máithreachais, uchtála agus tuismitheora roinnte íoctha go hiomlán, íocaíocht tuismitheora dhá sheachtain
Cad atá le déanamh agat anois:
Déan teagmháil le Gaelphoist fríd an nasc nó seol CV chugainn agus luaigh an ról seo.
We are looking for customer service advisors for a non-governmental organization to provide services in Irish to their customers. This is a full-time, permanent role. We offer both hybrid working and work-from-home options to suit you.
If you choose to work hybrid, you will spend 3 days a week in our office in Cork City. You will work 40 hours a week, from Monday to Sunday, with shift patterns between 8 am and 8 pm.
Job Title:
Irish Speaking Customer Service Advisor
Job Description:
What you’ll be doing:
- Deliver an excellent customer experience through customer-focused service, managing any complaints satisfactorily.
- Ensure daily service delivery targets are met, dealing with all queries and requests in a timely, professional, and consistent manner.
- Accurately enter data into the relevant systems.
- Respond to all contacts from both internal and external customers via all available channels.
What we’re looking for:
- Fluent Irish speaker.
- Excellent customer service skills with the ability to communicate clearly and effectively.
- Effective verbal and written communication skills in both English and Irish.
- Excellent interpersonal and organizational skills.
- Strong data entry and computer skills.
What’s in it for you:
- 22 days of annual leave and the opportunity to buy extra leave.
- Company-matched pension, life assurance, Cycle2Work scheme, 15 weeks fully paid maternity, adoption, and shared parental leave, and two weeks of paternity pay.
What you need to do next:
Contact Gaelphoist via the link or send us your CV mentioning this role.